Refund policy

Return & Refund Policy

At Nilora Crafts, customer satisfaction is our priority.

• Customers may request a return within 7 days of receiving their order.

• Returned items must be unused, undamaged, and in their original packaging.

• Customized or used products are not eligible for return unless received damaged or defective.

• If an item arrives damaged or defective, customers should contact us within 48 hours of delivery and provide photos of the issue.

• Approved refunds will be processed to the original payment method within 7–14 business days.

• Shipping fees are non-refundable unless the return is due to our error or a defective product.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

For assistance, please contact our customer support through our website:
www.niloracrafts.com